FAQS
PAYMENTS AND ORDERS
WHAT PAYMENT METHOD DO YOU ACCEPT
We accept Visa, MasterCard, American Express, and Discover cards, we also except Paypal. Your card will be charged once your order has been placed.
WHERE IS MY ORDER
Once an order is placed, please allow one to three business days for the order to be packed and shipped. Upon shipment, you will receive an email with your tracking information.
DOES NAKD SHIP INTERNATIONAL
We do not offer international shipping at this time. This is due to change.
CAN I CANCEL MY ORDER
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email at thevhyshop@gmail.com for immediate assistance. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information is correct, as VHY is not responsible for any mistakes. Thank you.
DO YOU OFFER RETURNS
We do offer refunds and returns. In the unlikely event that a product arrived damaged, the customer should contact customer service at thevhyshop@gmail.com with a copy of the invoice. Customer should include photo of the issue and of your order confirmation email.
MY ORDER SAYS IT HAS BEEN DELIVERED BUT I DID NOT RECIVE IT, CAN YOU HELP
Please contact us at thevhyshop@gmail.com if you have not received your order or if it has been lost in transit by the carrier. We would be happy to assist you.
WHY IS MY ORDER BEING DELIVERED LATE
Shipping estimates are provided by USPS. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience.
PRODUCTS
WHERE CAN I PURCHASE NAKD PRODUCTS
NAKD products are exclusively sold at nakdshop.com
HOW CAN I FIND MORE INFORMATION ABOUT THE PRODUCTS
Product details can be found on the product pages but if you have more questions, please free to email us at thevhyshop@gmail.com
DO YOU OFFER DISCOUNTS OR PROMOTIONS
Yes from time to time we offer discounts and promotions. Sign up for our email and to receive news on special offers.
HOW DO I KNOW WHAT PRODUCT WILL BEST SUIT ME
Please feel free to take our quiz and find out which product is most recommended for you. If you have further questions contact us at nakdshop@gmail.com
HOW DO I KNOW HOW TO USE ONCE I RECEIVE MY PRODUCT
Each product arrives with a 'how to use' guide which you can find in our packaging.
CONTACT
HOW CAN I CONTACT YOUR COSTUMER SERVICE TEAM
please email us at thevhyshop@gmail.com
I EMAILED YOUR COSTUMER SERVICE TEAM, WHEN SHOULD I EXPECT A RESPONSE
We will respond to all emails as soon as possible.